Emergency Repairs

Every new Central Developments home includes a 12-month warranty covering emergency repairs to plumbing, electrical installations, the geyser, stove, and roof. Report an emergency online and a contractor will be dispatched within 12 hours, with repairs completed in 24–72 hours (weekends excluded).

Your new house comes with a 12-month warranty on all plumbing, including the geyser, water pipes, taps, and valves, and on all electrical installations, including the stove, plugs, wiring, and switches. This home emergency services cover also extends to your roof, which will experience its first rainy season after handover, sometimes revealing minor leaks.

Even though we test the bath, shower, electricity, and other fittings thoroughly before handover, some issues (like a slow toilet leak) only become evident after a few months of everyday use. That's exactly what this emergency maintenance warranty is designed to catch.

What the 12-Month Warranty Covers

This warranty means we'll carry out emergency repairs and electrical appliance repairs for any of the following issues, provided they weren't caused by misuse or unauthorised alterations:

• A geyser that trips your electricity
• A geyser that doesn't heat water even though the circuit breaker is on
• A stove that doesn't work or causes your electricity to trip
• Leaking pipes or taps
• A leaking roof
• Plugs that aren't working
• Lights or light switches that aren't working

Our client-care team is on standby specifically to handle these plumbing and electrical services requests as quickly as possible.

For more information about the benefits of new developments, read Why Buying Property from a Developer is the Smarter Choice.

How to Report an Emergency Repair

1. Report online at centraldevelopments.co.za/emergency-forms, this is the fastest way to log an emergency and get assistance.
2. Scan the QR code in your handover information pack or on the notice boards around your development. It links to the same online form.

What Happens Next

Once you've logged your request through our client-care system:

• We'll contact you within 12 hours to arrange a contractor.
• The contractor will complete repairs within 24–72 hours of logging the request (excluding weekends).

Important to Know

This emergency repair service applies only during the first 12 months after you move in. After that, all repairs to these items become the homeowner's responsibility. Any alterations you make to your plumbing, electrical, geyser, stove, or roof installations will also invalidate these warranties, so it's worth using qualified professionals for any changes.

FAQs

How long does the emergency repair warranty last?

The warranty covers emergency repairs for 12 months from the date you take ownership of your new house.

What counts as an emergency repair?

Issues like a tripping geyser, a stove that doesn't heat, leaking pipes or taps, a leaking roof, or non-working plugs and light switches all qualify as emergency repairs under the warranty.

How do I report an emergency repair?

Report it online at centraldevelopments.co.za/emergency-forms, or scan the QR code in your handover pack or on development notice boards.

How quickly will someone respond?

Our client-care team will contact you within 12 hours of logging your request to arrange a contractor.

How long do repairs take to complete?

Repairs are completed within 24 to 72 hours after you log the request, excluding weekends.

Does the warranty cover damage I caused myself?

No. The warranty excludes issues caused by misuse or by alterations made to the plumbing, electrical, geyser, stove, or roof installations.

What happens after the 12-month warranty ends?

After the first year, all repairs to plumbing, electrical, geyser, stove, and roof installations become the homeowner's full responsibility.