Your new house comes with a 12-month warranty on all plumbing, including the geyser, water pipes, taps, and valves, and on all electrical installations, including the stove, plugs, wiring, and switches. The roof will also experience its first rainy season, which might reveal some leaks. Even though we test the bath, shower, electricity, etc., as thoroughly as possible before we hand the house over to you, specific issues, such as a leaking toilet, might only become evident after you've used it for a few months.
This 12-month warranty on your new house's plumbing, electrical, geyser, stove, and roof installations means we will repair any issues with these items that arise within the first 12 months after you take ownership, provided they were not caused by misuse or alterations.
We call these issues emergency repairs. Other examples of emergency repairs are:
We have a whole client-care team on standby to help if you need an emergency repair.
Here are the steps you should follow to report an emergency:
Once you have logged your emergency repair request on our client-care system, we will contact you within 12 hours to arrange for a contractor to come out and do the repairs. The contractor will complete the repairs within 24 to 72 hours after you log the request (excluding weekends).
Please note that we only provide this emergency repair service during the first 12 months after you move into your house. After the first year, all repairs to these items become the homeowner's full responsibility.
It is also important to note that any alterations you make to your house's plumbing, electrical, geyser, stove or roof installations will invalidate these warranties.
