Knowing how to care for your stove, what is covered under warranty, and the homeowner’s responsibility is important.
Please refer to the stove’s instruction manual for a complete user guide.
Important notice:Cracked and broken stove hobs are NOT covered under warranty. It is the responsibility of the homeowner to repair or replace.
If you take proper care, you can prevent damage to your stove hob. Here are some things that cause preventable damage to the hobs:
If your stove is not working, check the following before logging a query:
You may be charged for a service call during the warranty period if any of the above causes a fault.
Cosmopolitan Projects will send a technician to inspect the unit when you report a faulty stove within its warranty period. If the fault cannot be repaired, it will be logged with the supplier, which may take an additional 48 hours to resolve.
All gas installations must have a certificate of conformity according to the Pressure Equipment Regulations of 2009 promulgated under the Occupation Health and Safety Act 85 of 1993.
This certificate states that the installation has been properly inspected and is safe and leak-free. It must be issued by an authorised person registered with the Liquefied Petroleum Gas Safety Association of Southern Africa (LPGAS).
Any homeowner with a liquid gas installation installed in their home must have this certificate. If you are considering a gas installation, you must ensure that you, the homeowner, have this certificate in your possession and not the installer.
If the installation was done incorrectly and not inspected and certified by the relevant association, you risk putting your family in danger as leaking gas can cause health complications or even an explosion.
If your home is damaged or destroyed due to a defective gas appliance and you do not have a valid certificate issued by someone registered with LPGAS, the insurance implications could be significant. An insurance company would be within their rights to deny a claim, which could have severe financial repercussions for the homeowner.
The types of gas installations that require this certificate include gas fires or braais, gas stoves and ovens, and hot water systems.
Gas bottles must be installed:
Other installation rules:
LPGAS also provides these useful tips regarding gas safety:
If you suspect your gas appliance is unsafe, turn off the appliance immediately and do not touch it until a registered gas engineer has checked it. Open all the doors and windows to air out the room, and ensure you have shut off the gas supply at the meter control valve.
To ensure your gas installations are always in proper working order, ask a registered gas installer to perform an annual maintenance and service check.
It is vital for all homeowners with gas installations already installed on their property, or those planning on doing so in the future, to ensure compliance with all the above regulations – not only so you adhere to stipulations within your homeowner’s insurance policy, but also to ensure you and your family are safe from any gas related disasters.